We are looking for an experienced Support Analyst to join our team. An ideal candidate will have a wide range of IT knowledge and experience. In this role, you will support a game studio as part of the Operations team working on the Forza Motorsport franchise. If you are eager to strengthen your capabilities in a dynamic, fast-paced environment, this is the job for you!

Responsibilities

• Desktop/server software/hardware set-up and troubleshooting

• End-user support for proprietary tools

• Works as a team member to assist with operations support

• Keeping users informed of incident progress, notifying them of upcoming changes or planned outages, etc.

• Complete assigned documentation tasks with new or updated known errors and workarounds

• Responsible for asset management and inventory control Responsibilities

Qualifications and Skills

• 1-2 years of work-related experience

• Strong understanding of Microsoft products

• Outstanding communication and customer service skills

• Excellent problem resolution and analytical skills

• Ability to learn quickly in fast-paced environment Qualifications and Skills

Pluses

• Strong understanding of desktop support

• Experience with core IT infrastructure